Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

Dealership service departments are seeing business dip past levels not seen since 2018, as customers seek out independent ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Treat TPMS service like a lesson plan. Educate customers, diagnose issues, and replace sensors before problems start.

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues.

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

"Black women denied service at Denny’s while white customers dine peacefully- the shocking lawsuit reveals a disturbing tale ...

The new Myrtle Beach space will serve as a venue for cooking classes, camps for kids and more. Get a first look inside the ...

Every year, Tessa Masi or a Steinbach Chamber of Commerce colleague gets to pick up the phone, call a local business and ...