ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

The workplace revolution is here, and it's powered by artificial intelligence. Yet unlike the dramatic corporate ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

PALO ALTO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today revealed new research from a customer service and artificial intelligence (AI) survey of United States (U.S.) small business ...

Adpost's latest AI chatbot update leverages cutting-edge Natural Language Processing (NLP) and machine learning to transform unstructured data into actionable insights, enabling small businesses to ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

The phrase "the customer is always right" is as old as business itself. Today, though, some consumers are taking that to heart in a very public way. Customers have always complained, but now they have ...

Often in small business marketing, the focus is on selling to new customers. It's true that getting new business is exciting and fulfilling; it always feels great to land a new sale or launch a ...

TROY, Mich.--(BUSINESS WIRE)--Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are ...