Energy customers are waiting more than seven weeks on average to get their smart meter or monitor fixed, according to our latest research.* In that time, they contacted their supplier roughly every ...

Nearly three million smart meters in Britain are not working properly as customers see dramatic changes to their energy bills. A total of 2.7million out of 33million meters are not in smart mode, ...

Energy ministers have called for the regulator Ofgem to hold suppliers to account after it was revealed nearly four million ...

We have just moved into a new-build rental property. When we moved in, there was no in-home monitor device to be used with the smart meter. British Gas is refusing to supply one, since the smart ...

If you're a Scottish Power smart meter customer, you're likely to be paying 5% more than it shows on your linked monitor – also known as your 'in-home display' (IHD) – new research from ...

We explain how to check what type of meter you have A MAJOR energy supplier is urging 60,000 customers to take action to avoid being cut off within months. Households with outdated Radio Teleswitch ...