The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

TTEC shares 5 CX trends that will define winners in 2026 AUSTIN, Texas, Nov. 10, 2025 (GLOBE NEWSWIRE) -- The future of ...

The Ninoy Aquino International Airport (NAIA) has earned its first-ever global customer-experience accreditation from ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Technology can provide enhanced personalization and customer engagement, offer a seamless omnichannel experience, and provide ...

Flytxt is recognized for its outcome-driven Agentic AI platform that redefines customer experience through autonomous ...

Industries that demand precision do not rely on static knowledge. They build muscle memory through simulation. Financial institutions should be no different.

If you're going to be competing against both very flashy new entrants as well as your major competitors, how are you going to ...

Google’s AI strategist and a Harvard professor share how AI is transforming business and what leaders need to do next.

Your reservation history builds a dining profile that can influence seating and service. Learn what restaurants see and how ...

A Swiggy customer said he managed to negotiate his refund from Rs 173 to Rs 810, and shared screenshots of the chat with ...