Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

Every year, Tessa Masi or a Steinbach Chamber of Commerce colleague gets to pick up the phone, call a local business and ...

After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...