Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that ...

BIO-key International, Inc. ( BKYI) Q3 2025 Earnings Call November 14, 2025 10:00 AM EST Good morning, everyone. Thank you for standing by, and welcome to BIO-key International's Third Quarter 2025 ...

The relationship between a customer and a business can last a lifetime. Thanks to Michael Jordan, my first basketball shoes were Nike, and even though it's been a decade since I was involved in the ...

Shopping for groceries should be quick and easy, but your mileage may vary if you need help from employees, especially in ...

Chubb, Next and Progressive are among the best small-business insurance companies thanks to their low customer complaint totals and strong financial security.

NASDAQ has granted an extension only through February 16, 2026, for Urgent.ly ( ULY +0.78%) to meet continued listing ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...