Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing ...

Rocket CRM has rolled out a series of intelligent updates aimed at strengthening customer relationship management by refining ...

Case study: Coeliac UK Coeliac UK works on behalf of people with coeliac disease – a lifelong autoimmunedisease caused by an intolerance to gluten. In October 2013, the charity invested £250,000 in ...

In every customer conversation, there's more happening than words alone can capture. This high-impact session will show you how to turn emotional insight into business advantage.

Effective management of the way you sell and market to existing and potential customers is vital if your business is to succeed. This is where customer relationship management, or CRM, comes in. One ...

The Journal of Personal Selling and Sales Management, Vol. 24, No. 4, Customer Relationship Management: Strategy, Process, and Technology (Fall, 2004), pp. 279-295 (17 pages) Customer relationship ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your business and get the most out of your investment.

In the Know - Customer Relationship Management at Capital One In the beginning, all credit cards were the same. Same interest rates, same annual fee, same processes for deciding who to lend to and how ...

Circa 2000, Customer Relationship Management (CRM) hit the scene and platforms like Salesforce that we all know and use today revolutionised the way companies engaged with their customer base.