Bolivia appears set to break with leftist leadership, as both candidates advancing to the presidential runoff represent ...

Global Capacity Centers (GCCs) are now hiring more technology professionals in India than traditional IT services firms, ...

Most data governance models weren’t built for AI. They were designed to ensure compliance, not to support real-time ...

Paraguayan President Santiago Peña has announced plans to expand the country’s successful maquila regime to cover BPO and KPO ...

With AI-related layoffs drawing plenty of attention as companies continue to boast about heavy increases in efficiency, two ...

Volkswagen has appointed CI&T, a global technology transformation services provider, as its Digital Agency of Record (DAOR) ...

“The intra-regional investment remains strong,” says Irina Tsulerman, President of Scarab Rising, Inc. Cultural ties and a ...

BPO provider iQor has acquired JumpCrew, marking its shift from a pure customer experience (CX) outsourcer to a full customer ...

The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

BRQ Digital Solutions, one of Brazil’s major technology and digital transformation firms, has acquired Weme, a digital ...

Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand ...

Susana Sierra, chief executive officer of BH Compliance, is set to return to the Nexus Miami stage this October, where she ...