Today, we announced that RingCentral has acquired CommunityWFM, a leading contact center Workforce Management solution. Our mission at RingCentral is to empower businesses of all sizes to communicate ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

Revenue at the high end of guidance with record cash flow and positive GAAP net and operating income Vaibhav Agarwal promoted to Chief Financial Officer BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

If your reps are drowning in data but lacking insight into what gets prospects over the line, an AI sales assistant could be the answer. There’s been a rise in AI adoption among salespeople, with one ...

In a competitive landscape where customers have plenty of choice, customer engagement strategies are vital for encouraging them to choose you—and to stay loyal. With high volumes of interactions and ...

Dropped calls, choppy audio, a device that doesn’t ring—there are lots of issues that can affect VoIP phone systems. To maintain maximum uptime and perfect call quality, you need to know the basics of ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

With cybercrime on the rise and an increase in phishing scams in recent months, many of us are receiving nuisance phone calls daily. But whether it’s a fraudster fishing for your personal details, ...