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Rogers customers complain of hours spent on hold as service reps laid off | Go Public
2:07
YouTubeCBC News
Rogers customers complain of hours spent on hold as service reps laid off | Go Public
Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues. Meanwhile, insiders say the company is increasingly relying on AI assistance to handle customer service calls. Read more: https://www.cbc.ca/9.6977461 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS ...
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